Support
Warranty Information
Danner Manufacturing will repair or replace any pump found to be defective within the specified timeframe after purchase, as described below, for such pump, provided that the pump was purchased from Danner Manufacturing or one of its authorized resellers.
Pumps purchased from an unauthorized reseller of Danner Manufacturing’s products are not covered by the Danner Manufacturing warranty. Danner may decide to repair or replace any such pump in its sole and absolute discretion.
Damaging, cutting, or altering power cords or any other aspect of the pump voids ANYwarranty consideration.
In order to receive warranty service, the defective item must be returned to us. All warranties require valid proof of purchase from Danner or an authorized reseller of Danner products (e.g., receipt, invoice, credit card statement, or check duplicate.)
With the defective pump, please include a dated proof of purchase from either Danner Manufacturing or an authorized reseller of Danner products and $5.00 for handling.
Damage or injuries resulting from misuse or negligence of the product are not covered by warranty.
Warranties start at date of purchase, not first date of item use. Warranties do not renew.
We do not condone the purchase of any refurbished products from third party sources. It is our policy to not sell refurbished products due to the dangerous nature of mixing water and electricity. Those refurbished products are not under warranty from Danner Manufacturing nor have they been refurbished by Danner Manufacturing.
Product Out of Warranty:
All inoperative product requests that are pre-determined to be not under warranty should be addressed by clicking on: www.pondmasterservice.com Proceed by following the necessary steps & instructions on the website to begin the process of resolving the claim. All shipping details will be provided within the website link. Please also note that a member of the PONDMASTER SERVICE team can be reached by phone at 518-793-8184.
Pondmaster (PM) & Mag-Drives
- Impeller 1 Year
- Pump Cover 5 Years
- Entire Pump 5 Years
Pondmaster (PM) & ProLine Hy-Drives
- Impeller 1 Year
- Entire Pump 3 Years
Statuary, Fountain, & Clam Shell Pumps
- Impeller 1 Year
- Entire Pump 1 Year
Ultra Violet Clarifiers
- Entire Unit 1 Year
Skilters
- Entire Unit 90 Days
- Ovation
- Entire Unit 1 Year